Help & support
Reach the Buddybug team for bugs, billing help, content concerns, feature requests, and family support questions.
Account and billing help
Questions about upgrading, checkout, Premium access, or billing portal issues.
Story playback help
Reader, narration, preview, and page playback issues for web or app experiences.
Parental controls help
Questions about bedtime mode, age filtering, autoplay, or child-specific restrictions.
Saved library help
Questions about saved books, saved-library access, or finding a story again later.
Premium access help
Feature access questions around audio, full stories, premium voices, and family personalization.
Contact options
Use in-app tickets for tracked support, or email the team for account and device help.